Lucca unavailable on the OVH Limburg region (eu2)
Update - Lucca applications are now fully available. The interruption occurred from 6:00 PM to 6:15 PM and affected the EU2 region.

Les applications Lucca sont maintenant totalement disponibles. L’interruption a eu lieu de 18h00 à 18h15 et a concerné la région EU2.
Nov 03, 2026 - 17:36 UTC
Monitoring - We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving.

Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
Nov 03, 2026 - 17:30 UTC
Identified - We are aware of continued degraded service across Lucca applications. We have investigated and identified a fix. We will continue to monitor as this is deployed.

Nous constatons actuellement un service dégradé sur les applications Lucca. Nous avons identifié la cause et sommes en train de la corriger.
Nov 03, 2026 - 17:18 UTC
Investigating - Lucca is currently unavailable. We are working to resolve this as quickly as possible.

Lucca est actuellement indisponible. Nous sommes en train de rétablir le service aussi rapidement que possible.
Nov 03, 2026 - 17:07 UTC

Nov 3, 2026

Unresolved incident: Lucca unavailable on the OVH Limburg region (eu2).

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Lucca unavailable
Resolved - Lucca applications are now fully available.

Les applications Lucca sont maintenant totalement disponibles.
Oct 29, 09:31 UTC
Update - We are seeing a clear improvement across Lucca applications following the deployment of the fix. We remain in monitoring to ensure the situation is fully stable.

Nous constatons une nette amélioration sur les applications Lucca suite au déploiement du correctif. Nous restons en monitoring afin de nous assurer que la situation est totalement stabilisée.
Oct 29, 09:17 UTC
Update - The root cause has been identified as saturation of our cloud provider’s load balancers. We have contacted the provider and are preparing a network change to better distribute the load.

La cause a été identifiée : il s’agit d’une saturation des équilibreurs de charge de notre fournisseur cloud. Nous l’avons contacté et préparons en parallèle une modification réseau afin de mieux répartir la charge.
Oct 29, 09:09 UTC
Identified - Some Lucca applications are still experiencing degraded service. We have identified a potential cause and are continuing our investigation.

Certaines applications Lucca rencontrent toujours un niveau de service dégradé. Nous avons identifié une cause potentielle et poursuivons nos investigations.
Oct 29, 08:31 UTC
Investigating - Lucca is currently unavailable. We are working to resolve this as quickly as possible.

Lucca est actuellement indisponible. Nous sommes en train de rétablir le service aussi rapidement que possible.
Oct 29, 08:08 UTC

Oct 28, 2026

Scheduled maintenance Wednesday, October 28, 8:00 PM to midnight (Paris time)
Completed - The scheduled maintenance has been completed.
Oct 28, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 19:00 UTC
Scheduled - As part of a technical migration, Lucca will perform maintenance on Wednesday, October 28, between 8:00 PM and midnight (Paris time, UTC+1). Lucca applications will be unavailable for about 10 minutes during this window. A maintenance page will be displayed in the meantime.

Learn more about this migration:
https://dam.luccasoftware.com/asset/c971ec56-c271-4f2b-9ee4-92fb892e6c47/Communication-migration-clients-EN.pdf

Dans le cadre d'une migration technique, Lucca effectuera une maintenance le mercredi 28 octobre, entre 20h00 et minuit (heure de Paris, UTC+1). Les applications Lucca seront indisponibles pendant environ 10 minutes au cours de ce créneau. Une page de maintenance s'affichera pendant ce temps.

Pour en savoir plus sur cette migration :
https://dam.luccasoftware.com/asset/b1c7c16c-5ba0-43e9-a236-6958e74b5a7f/Communication-migration-clients-FR.pdf
Oct 19, 10:21 UTC

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Some Lucca applications are experiencing degraded service.
Resolved - Lucca applications are now fully available.

Les applications Lucca sont maintenant totalement disponibles.
Oct 26, 09:12 UTC
Monitoring - We've deployed a fix and are seeing recovery across the application. We will continue to monitor before resolving.

Le correctif a été déployé et nous constatons un retour progressif à la normale. Nous poursuivons la surveillance avant de considérer l’incident clos.
Oct 26, 09:03 UTC
Identified - We are aware of continued degraded service across Lucca applications. We have investigated and identified a fix. We will continue to monitor as this is deployed.

Nous constatons actuellement des performances dégradées sur les applications Lucca. Nous avons identifié la cause et sommes en train de la corriger.
Oct 26, 08:34 UTC
Investigating - Some Lucca applications are experiencing degraded service. We are working to resolve this as quickly as possible.

Certaines applications Lucca rencontrent actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.
Oct 26, 08:15 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Some Lucca applications are experiencing degraded service.
Resolved - This incident has been resolved.
Oct 22, 15:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 13:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 13:02 UTC
Investigating - Some Lucca applications are experiencing degraded service. We are working to resolve this as quickly as possible.

Certaines applications Lucca rencontrent actuellement un niveau de service dégradé. Nous sommes en train de rétablir le service aussi rapidement que possible.
Oct 22, 12:49 UTC

Oct 21, 2026

Scheduled maintenance Wednesday, October 21, 8:00 PM to midnight (Paris time)
Completed - The scheduled maintenance has been completed.

L’opération de maintenance est terminée.
Oct 21, 20:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 UTC
Scheduled - As part of a technical migration, Lucca will perform maintenance on Wednesday, October 21, between 8:00 PM and midnight (Paris time, UTC+2). Lucca applications will be unavailable for about 10 minutes during this window. A maintenance page will be displayed in the meantime.

Learn more about this migration:
https://dam.luccasoftware.com/asset/c971ec56-c271-4f2b-9ee4-92fb892e6c47/Communication-migration-clients-EN.pdf

Dans le cadre d'une migration technique, Lucca effectuera une maintenance le mercredi 21 octobre, entre 20h00 et minuit (heure de Paris, UTC+2). Les applications Lucca seront indisponibles pendant environ 10 minutes au cours de ce créneau. Une page de maintenance s'affichera pendant ce temps.

Pour en savoir plus sur cette migration :
https://dam.luccasoftware.com/asset/b1c7c16c-5ba0-43e9-a236-6958e74b5a7f/Communication-migration-clients-FR.pdf
Oct 19, 10:18 UTC

Oct 20, 2026

No incidents reported.

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